Views:
How to submit a case:
On the main ck311 page click the Service Request button on the top banner (you can log in if you have an account. Logging in will allow you to view your case in your requests section).
Click Open a New Case
  1. Fill in all the required fields. Remember to be as detailed as possible.
    1. Include further details of the location of the concern
    2. Include details on what exactly the concern is
    3. You can even attach a picture to help show what the concern is
    4. Put only one concern in each request
  2. Use the map feature to find the address of the concern
  3. Check off the acknowledgement that you have read and agree to the Municipality of Chatham-Kent’s terms of use & privacy policy
  4. Click Submit
To follow up on a case, you can check the “My requests” section if you have a portal account, or call 311 (locally) or 519-360-1998.
 
What you need for a garbage/recycling non collection case:
  • Location details & type of building (single family, duplex, commercial etc)
  • Detailed description on what was left out at the curb & in what containers
  • When it was placed at the curb 
What you need for a bulk item non collection case:
  • Location details & type of building (single family, duplex, commercial etc)
  • Detailed description on what was left out at the curb
  • When it was placed at the curb  
What you need for a concern at a transfer station, leaf & yard depot & contractor case:
  • Details on the facility type & location (Transfer stations, leaf & yard depots or contractor)
  • Information on the concern (ie. Operations, improvements, suggestions, operator behaviour etc)

 

For more information, please watch this video on how to submit a service request. 

Keywords: garbage, recycling, curbside, collection, bulk, transfer, leaf, yard, station, depot